Effective Date: September, 2026 

1. Introduction

This Cancellation Policy explains the conditions under which customers may request cancellation of orders placed through the Fix By Nerd website (the “Website”).

Because Fix By Nerd may offer software and digital products for direct purchase, while certain hardware and technology products may follow a quotation process, cancellation conditions can vary by product and transaction stage.

2. Cancellation Before Order Processing

Customers who wish to cancel an order should contact Fix By Nerd as soon as possible after submitting it.

An order may be eligible for cancellation if processing, fulfillment, or digital delivery has not yet begun.

Submitting a cancellation request does not automatically confirm that the order has been canceled. Fix By Nerd will review the order status before confirming cancellation.

3. How to Request Cancellation

Customers requesting cancellation should provide relevant information, including:

• Customer name
• Order number
• Email address used for the purchase
• Product name
• Reason for cancellation, where appropriate
• Other information reasonably required to locate the transaction

Requests should be submitted through the contact details provided at the end of this Policy.

4. Digital Product Cancellations

Software and other digital products may be processed or delivered electronically soon after payment and order verification.

Cancellation may become limited once any of the following has occurred:

• A license key has been delivered
• An activation code has been disclosed
• A download link has been provided
• A digital entitlement has been issued
• Software has been downloaded
• A license has been redeemed or activated
• Access to the purchased digital product has otherwise been provided

Any cancellation limitation remains subject to applicable consumer law.

5. Cancellation Before Digital Delivery

Where a digital order has not yet been delivered or fulfilled, customers may contact Fix By Nerd to request cancellation.

Fix By Nerd will review the fulfillment status, payment status, and other relevant transaction circumstances before determining whether it can process the cancellation

6. Activated or Redeemed Software

Software that has already been activated, redeemed, registered, or otherwise used may not be eligible for cancellation where the applicable digital entitlement cannot reasonably be revoked or returned.

Any applicable statutory rights remain unaffected.

7. Incorrect Product Selection

Customers should carefully review software edition, license duration, number of devices or users, operating-system compatibility, and geographic region before purchasing.

If an incorrect product has been ordered, the customer should contact Fix By Nerd immediately.

Fix By Nerd cannot guarantee that an order can be canceled or changed after digital fulfillment has occurred.

8. Quote Request Cancellation

A quotation request may generally be withdrawn before it results in an accepted order.

Because submitting a quotation request does not itself constitute a purchase, withdrawing an unaccepted request normally does not involve an order cancellation.

Customers may contact Fix By Nerd if they no longer wish to proceed with a pending quotation.

9. Cancellation After Quote Acceptance

If a quotation has progressed into an accepted order, cancellation will depend on the order status and applicable transaction terms.

Specially sourced, configured, ordered, or otherwise customer-specific products may have additional cancellation restrictions where permitted by law.

10. Orders Already in Processing

Cancellation may not be possible once an order has reached an advanced stage of processing or fulfillment.

If cancellation cannot be completed, the customer may need to review the applicable Return & Refund Policy to determine whether another remedy is available.

11. Cancellation by Fix By Nerd

Fix By Nerd may cancel an order where reasonably necessary, including circumstances involving:

• Product unavailability
• Payment authorization failure
• Material pricing errors
• Incorrect or incomplete order information
• Suspected fraudulent activity
• Licensing restrictions
• Geographic restrictions
• Publisher or supplier limitations
• Legal or regulatory requirements
• Inability to complete required transaction verification

Where appropriate, Fix By Nerd will notify the customer of the cancellation.

12. Product Unavailability

If a product becomes unavailable before fulfillment, Fix By Nerd may cancel the affected order.

Depending on the circumstances, the customer may also be offered another available option.

Customers will not be required to accept an alternative product without their agreement.

13. Payment Problems

Fix By Nerd may cancel an order if payment cannot be successfully authorized, verified, or completed.

Customers may be allowed to provide another accepted payment method where appropriate.

14. Suspected Fraud or Unauthorized Transactions

Orders may be canceled or held for review where there are reasonable indications of fraud, identity misuse, unauthorized payment activity, or other prohibited conduct.

Fix By Nerd may take reasonable steps to protect customers and the Website from fraudulent transactions.

15. Refund After Cancellation

If an eligible prepaid order is successfully canceled, any applicable refund will be processed according to the Fix By Nerd Return & Refund Policy and applicable law.

Refunds are generally issued to the original payment method where reasonably possible.

16. Refund Processing Time

After Fix By Nerd or its payment processor initiates an approved refund, additional processing time may be required before the funds appear in the customer's account.

This timing may depend on the bank, card issuer, or payment provider and can be outside Fix By Nerd's direct control.

17. Non-Refundable Third-Party Charges

Fees imposed independently by banks, card issuers, currency-conversion providers, or other financial institutions may not be refundable by Fix By Nerd because those charges were not collected by Fix By Nerd.

Customers should contact the applicable provider regarding such charges.

18. Order Modification Instead of Cancellation

Where possible, a customer may request a modification instead of canceling an order.

However, changes depend on the processing status, availability, licensing conditions, pricing, and product type.

Fix By Nerd does not guarantee that every requested modification can be completed.

19. Customer Responsibility

Customers should review all product and transaction information before placing an order, particularly for digital products that may be fulfilled quickly.

This includes checking:

• Product edition
• License duration
• Device or user limits
• Compatibility
• Geographic region
• Pricing
• Delivery method
• Activation requirements

20. Mandatory Consumer Rights

Nothing in this Cancellation Policy is intended to exclude, restrict, or replace rights that customers may have under applicable consumer-protection law and that cannot legally be waived.

Where mandatory law provides greater cancellation rights, those rights will apply.

21. Related Policies

This Cancellation Policy should be read together with the Fix By Nerd:

• Terms & Conditions
• Sales & Order Policy
• Payment & Billing Policy
• Digital Product Delivery Policy
• Return & Refund Policy
• Software License & Activation Disclaimer

22. Changes to This Policy

Fix By Nerd may update this Cancellation Policy when its products, fulfillment procedures, payment processes, or applicable requirements change.

The latest version will be published on the Website.

23. Contact Information

To request an eligible cancellation or ask a cancellation-related question:

Fix By Nerd

Email: info@fixbynerd.com

Address: 9655 Ensworth St 216, Las Vegas, NV 89123 

Contact No.: +1 (888)-715-4577