Effective Date: September, 2026 

1. Introduction

This Return & Refund Policy explains the conditions under which customers may request a return, replacement, or refund for eligible products purchased through the Fix By Nerd website (the “Website”).

Because Fix By Nerd may offer both digital products and selected hardware or technology products, eligibility may vary by product type, fulfillment status, and transaction circumstances.

2. General Eligibility

Return or refund requests are reviewed according to the product purchased and its order status.

A product may be eligible for consideration where:

• An incorrect product was supplied by Fix By Nerd
• The purchased product was not delivered
• A digital entitlement cannot be provided
• A confirmed order cannot be fulfilled
• The product qualifies under specific transaction terms
• Applicable consumer law provides a return or refund right

Eligibility is not automatically established merely by submitting a request.

3. Return Request Period

Customers should submit any return or refund request within [Insert Number] days from the applicable delivery or purchase date, unless another period is stated for the product or required by law.

Requests submitted after the applicable period may not qualify, except where mandatory legal rights apply.

4. How to Request a Return or Refund

Customers should contact Fix By Nerd and provide:

• Order number
• Purchaser name
• Email address used for the order
• Product name
• Purchase date
• Reason for the request
• Relevant supporting information, where necessary

Fix By Nerd may request additional details to verify the transaction.

5. Digital Products

Software, license keys, activation codes, downloads, subscriptions, and other digital products may have different return conditions from physical goods.

Eligibility can depend on whether the digital product has been:

• Delivered
• Disclosed
• Downloaded
• Redeemed
• Registered
• Activated
• Linked to an account
• Otherwise used

Customers should review digital product details carefully before purchasing.

6. Unused Digital Products

Where technically and legally possible, an undelivered or unused digital product may be considered for cancellation or refund.

Fix By Nerd may verify the status of the license or digital entitlement before approving a request.

7. Activated or Redeemed Software

A software license that has already been activated, redeemed, registered, or otherwise consumed may not normally qualify for return where the entitlement cannot reasonably be revoked or reused.

This limitation does not affect rights that cannot legally be excluded.

8. Incorrect Digital Product Delivered

If Fix By Nerd supplies a digital product materially different from the product confirmed in the order, customers should contact Fix By Nerd promptly.

After verification, Fix By Nerd may provide the correct product, replacement access, or another appropriate remedy.

9. Customer Selection Errors

Customers are responsible for reviewing clearly disclosed product details before purchasing.

This includes:

• Operating-system compatibility
• Product edition
• License duration
• Device or user limits
• Geographic region
• Activation requirements
• System requirements

If we delivered the correct product as ordered, we may limit refunds for an incorrect customer selection after digital fulfillment.

10. Hardware and Physical Products

Where Fix By Nerd sells or supplies an eligible physical product, return eligibility may depend on its condition and the applicable transaction terms.

Unless otherwise required by law or agreed in writing, a return may require the product to be:

• Returned within the applicable period
• In its original or reasonably acceptable condition
• Accompanied by relevant accessories or components
• Supported by proof of purchase
• Returned according to the instructions provided by Fix By Nerd

Product-specific conditions may also apply.

11. Damaged or Incorrect Physical Products

Customers receiving a materially damaged or incorrect physical product should notify Fix By Nerd promptly.

Fix By Nerd may request photographs, packaging information, serial numbers, or other reasonable evidence to review the issue.

Available remedies will depend on the circumstances and applicable law.

12. Non-Returnable Products

Subject to applicable law, certain products may not qualify for return or refund, including:

• Activated or redeemed digital licenses
• Used activation codes
• Digital products already fully delivered and consumed
• Products damaged through misuse
• Products returned with materially missing components
• Specially sourced or configured products where disclosed
• Products identified as non-returnable before purchase where legally permitted

13. Return Authorization

Customers should contact Fix By Nerd before returning a physical product.

Where applicable, Fix By Nerd may provide return instructions, an authorization reference, or a designated return location.

Sending a product without following the provided procedure may delay processing.

14. Return Shipping

Responsibility for return shipping may depend on the reason for the return.

If the return results from an error attributable to Fix By Nerd, applicable return arrangements may be communicated to the customer.

For discretionary returns, customers may be responsible for return shipping where permitted by law and disclosed by Fix By Nerd.

15. Inspection of Returned Products

Returned physical products may be inspected before a refund or replacement is approved.

Fix By Nerd may verify the product's identity, condition, accessories, packaging, and other relevant information.

Any deduction or refusal based on product condition will remain subject to applicable law.

16. Refund Approval

A refund is not considered approved solely because a product has been returned or a request has been submitted.

Fix By Nerd will review the transaction and communicate the result after relevant verification.

17. Refund Method

Approved refunds will generally be issued to the original payment method where reasonably possible.

If that method is unavailable, Fix By Nerd may provide another appropriate refund method subject to verification and applicable requirements.

18. Refund Processing Time

After a refund is approved and initiated, banks, card issuers, and payment processors may require additional time to display the funds in the customer's account.

Fix By Nerd does not control independent financial institutions' processing times.

19. Partial Refunds

Where permitted by law, a partial refund may apply in circumstances such as returned physical products with missing components or reduced value caused by handling beyond what is reasonably necessary to inspect the product.

Any applicable deduction should be based on the circumstances of the return.

20. Replacement Instead of Refund

Where appropriate, Fix By Nerd may offer replacement of an incorrect, defective, or otherwise eligible product.

A customer will not be required to accept a replacement where applicable law provides another remedy.

21. Manufacturer Warranty Claims

Some product problems may fall under a manufacturer's or publisher's warranty rather than the Website return process.

The applicable manufacturer or publisher may govern warranty coverage, duration, repair, replacement, and technical support.

Fix By Nerd will not represent a third-party warranty as its own unless expressly stated.

22. Refunds for Unavailable Products

If Fix By Nerd accepts payment but cannot fulfill an order because the product becomes unavailable, the transaction may be canceled, and Fix By Nerd will handle any amount due back to the customer according to applicable law and payment terms.

23. Fraudulent or Abusive Return Requests

Fix By Nerd may review return and refund requests for fraud, duplicate claims, unauthorized transactions, or misuse.

Requests presenting legitimate security concerns may require additional verification.

This provision does not restrict genuine consumer rights.

24. Chargebacks

Customers are encouraged to contact Fix By Nerd regarding an order or refund concern so the matter can be reviewed.

If a formal payment dispute is initiated, Fix By Nerd may provide relevant transaction and fulfillment records to the applicable payment provider where legally permitted.

25. Mandatory Consumer Rights

Nothing in this Policy limits rights or remedies provided by applicable consumer-protection law that cannot legally be excluded or restricted.

Where mandatory law provides additional rights, those rights will apply.

26. Related Policies

This Policy should be read together with the Fix By Nerd Terms & Conditions, Sales & Order Policy, Payment & Billing Policy, Digital Product Delivery Policy, Cancellation Policy, and Software License & Activation Disclaimer.

27. Policy Updates

Fix By Nerd may revise this Return & Refund Policy as its product offerings, fulfillment procedures, or applicable requirements change.

The latest version will be published on the Website.

28. Contact Information

For return or refund requests:

Fix By Nerd

Email: info@fixbynerd.com

Address: 9655 Ensworth St 216, Las Vegas, NV 89123 

Contact No.: +1 (888)-715-4577