Effective Date: September, 2026 

1. Introduction

This Sales & Order Policy explains how orders are submitted, reviewed, accepted, processed, and fulfilled through the Fix By Nerd website (the “Website”).

Fix By Nerd may offer certain software and digital products for direct online purchase, while selected hardware and other technology products may be handled through a quote-request process.

2. Product Purchase Methods

Depending on the product, customers may be able to:

• Purchase eligible products directly through Website checkout
• Submit a quotation request
• Contact Fix By Nerd for additional product information
• Complete an order after accepting an applicable quotation

The purchasing method available for a particular product will generally be indicated on the relevant product page.

3. Placing an Online Order

Customers purchasing an eligible product may be required to provide accurate information, including:

• Name
• Email address
• Billing information
• Payment details
• Product selection
• License or device option
• Geographic information where relevant
• Other information reasonably required to process the transaction

Customers should review all information carefully before submitting an order.

4. Order Submission Is Not Final Acceptance

Submitting an order or payment does not necessarily mean that Fix By Nerd has accepted the transaction.

Fix By Nerd may review orders for payment authorization, product availability, pricing accuracy, transaction security, geographic eligibility, licensing conditions, and other relevant requirements.

An order becomes accepted according to the confirmation or fulfillment process Fix By Nerd communicates.

5. Order Confirmation

After an order is submitted, customers may receive an acknowledgment or confirmation by email or another electronic method.

An initial acknowledgment that Fix By Nerd received an order should not necessarily be interpreted as final acceptance if further verification is required.

Customers should retain relevant transaction communications for their records.

6. Product Information

Customers are responsible for reviewing product details before ordering, including:

• Product name and edition
• Specifications
• Compatibility
• System requirements
• License duration
• Number of devices or users
• Geographic restrictions
• Activation requirements
• Pricing
• Other applicable conditions

Questions should be raised before purchase where clarification is required.

7. Pricing

Orders will generally be processed according to the applicable price associated with the transaction.

Prices may vary based on product edition, license term, number of devices or users, region, taxes, availability, or other relevant factors.

Pricing errors may be corrected according to the Fix By Nerd Pricing Information Disclaimer and applicable law.

8. Payment Authorization

Payment must be successfully authorized before an eligible order can be processed or fulfilled.

Third-party payment providers may handle payment information and transaction authorization.

Fix By Nerd may delay, decline, or cancel an order where payment cannot be successfully authorized or verified.

9. Order Verification

Certain transactions may require additional verification for security or fraud-prevention purposes.

Fix By Nerd may reasonably request information necessary to confirm an order, payment, customer identity, or transaction details.

Failure to complete required verification may result in processing delays or order cancellation.

10. Software and Digital Orders

Digital products may include software licenses, activation information, downloadable products, or other electronically delivered items.

Customers should confirm that the selected digital product is appropriate for their:

• Operating system
• Device
• Number of users or devices
• Geographic region
• Intended license period
• Technical environment

Fix By Nerd is not responsible for an incorrect product selection where the applicable requirements were clearly disclosed before purchase, subject to applicable consumer law.

11. Digital Delivery

Eligible digital orders may be delivered electronically through email, download access, license information, activation instructions, or another stated method.

Customers are responsible for providing a valid email address and checking relevant inbox, spam, and junk folders.

Further details are provided in the Digital Product Delivery Policy.

12. Quote-Based Orders

Certain hardware and other technology products may require a quotation before an order can be created.

A quotation request itself is not an order.

Where a customer accepts a quotation, additional steps may be required to verify availability, confirm transaction details, arrange payment, and complete order acceptance.

13. Product Availability

All orders remain subject to applicable product availability.

If a product becomes unavailable before fulfillment, Fix By Nerd may contact the customer regarding available options, which may include cancellation, an applicable refund, revised fulfillment, or consideration of an alternative product.

14. Order Changes

Customers should contact Fix By Nerd promptly if they need to request a change to an order.

Changes may not be possible after an order has entered processing, a digital product has been delivered, or a license or activation entitlement has been issued.

Any requested change remains subject to product availability and applicable policies.

15. Order Cancellation by the Customer

Customers may request cancellation according to the Fix By Nerd Cancellation Policy.

Cancellation eligibility may depend on the product type, processing status, delivery status, and whether a digital license or activation entitlement has already been supplied or used.

16. Order Cancellation by Fix By Nerd

Fix By Nerd may cancel or decline an order where reasonably necessary, including when:

• Payment cannot be authorized
• A product is unavailable
• A material pricing error is identified
• Incorrect transaction information is provided
• Fraudulent or unauthorized activity is reasonably suspected
• Geographic or licensing restrictions prevent fulfillment
• The transaction would violate applicable law or contractual requirements

Where payment has already been collected for an order that Fix By Nerd cancels, an appropriate refund will be handled according to applicable law and the relevant payment/refund terms.

17. Digital License Restrictions

Software licenses may be governed by manufacturer or publisher conditions.

These can include device limits, geographic restrictions, subscription periods, account requirements, activation procedures, or other licensing terms.

Purchasing a software product does not transfer ownership of the underlying software or intellectual property.

18. Returns and Refunds

Return and refund eligibility varies according to product type and transaction circumstances.

Digital products may have additional restrictions after a license key, activation code, download link, account entitlement, or similar digital item has been delivered, disclosed, redeemed, or activated.

Customers should review the Fix By Nerd Return & Refund Policy before purchasing.

19. Taxes and Additional Charges

Applicable taxes or other required charges may be added to an order according to relevant laws and transaction circumstances.

Customers should review the final order total before submitting payment.

20. Fraud Prevention

Fix By Nerd may use reasonable measures to identify potentially fraudulent, unauthorized, or suspicious transactions.

Orders may be held for review, declined, or canceled where legitimate security concerns arise.

Where appropriate, information may be shared with payment processors or lawful authorities consistent with the Privacy Policy and applicable law.

21. Customer Communications

Fix By Nerd may contact customers regarding:

• Order confirmation
• Payment verification
• Product availability
• Digital delivery
• Licensing or activation
• Transaction problems
• Cancellation or refund matters
• Customer support

Customers should provide current and accurate contact information.

22. Manufacturer and Third-Party Conditions

Certain products may be subject to separate manufacturer, publisher, distributor, or software license terms.

Customers are responsible for complying with applicable third-party terms associated with the products they purchase.

23. Limitation of Responsibility

To the extent permitted by applicable law, Fix By Nerd is not responsible for delays or problems caused solely by circumstances outside its reasonable control, including independent payment providers, publishers, manufacturers, suppliers, or external activation systems.

Nothing in this Policy limits statutory consumer rights or liabilities that cannot legally be excluded.

24. Related Policies

This Policy should be read together with the Fix By Nerd:

• Terms & Conditions
• Pricing Information Disclaimer
• Availability & Inventory Disclaimer
• Quote Request Policy
• Payment & Billing Policy
• Digital Product Delivery Policy
• Cancellation Policy
• Return & Refund Policy
• Software License & Activation Disclaimer

25. Changes to This Policy

Fix By Nerd may revise this Sales & Order Policy when its purchasing processes, product offerings, payment practices, Website functionality, or applicable requirements change.

The latest version will be published on the Website.

26. Contact Information

For questions regarding an order or this Policy:

Fix By Nerd

Email: info@fixbynerd.com

Address: 9655 Ensworth St 216, Las Vegas, NV 89123 

Contact No.: +1 (888)-715-4577